UK Booking Terms and Conditions

a.        Once you have expressed an interest in booking a studio, we will email you requesting payment of a holding deposit.   

c.        The holding deposit is a fixed amount of £300, which will not exceed the equivalent of one week’s rent, in line with the Tenant Fees Act 2019.

d.        The holding deposit is paid to reserve the apartment subject to contract, Right to Rent checks and satisfactory referencing.

e.        Upon receipt of the holding deposit, Morro will cease marketing the studio that has been reserved.

f.           By paying the holding deposit, you confirm that:

 (i)         You will provide accurate and complete information regarding your personal, credit and financial circumstances; and

(ii)      You are agreeing, in principle, to enter into a tenancy with Morro, subject to contract and checks.

 g.         By accepting the holding deposit, Morro agrees, in principle, to enter into a tenancy with you, subject to contract, satisfactory referencing and Right to Rent checks.

h.        The holding deposit is refundable and will be credited against your first rent payment upon successful completion of all checks and entry into the tenancy.

i.            The holding deposit will be non‑refundable in the following circumstances:

(i)         You fail the Right to Rent check;

(ii)      You do not meet our referencing or affordability criteria;

(iii)    You provide false, misleading or materially inaccurate information;

(iv)    You withdraw from the process;

(v)       We take all reasonable steps to enter into the tenancy, but you fail to do so.

j.            Where a holding deposit is retained, we will confirm the reason(s) for this decision in writing within 7 days.

k.         We will consider applications on a case‑by‑case basis and may, at our discretion, make exceptions where supported by clear evidence of:

(i)         A material change to your financial circumstances that prevents you from proceeding (e.g. redundancy); or

(ii)      Exceptional circumstances outside of your control that prevent you from taking up the tenancy within a reasonable period after the agreed move‑in date (e.g. government travel restrictions, transport strikes).

 l.           Any proposed move‑in date is provisional and subject to contract, Right to Rent checks and satisfactory referencing. 

a.        All prospective residents are required to complete a referencing assessment carried out by our third‑party provider, Homeppl.

b.        Homeppl’s checks may include (but are not limited to):

·      Identity verification

·      Credit history and adverse credit checks

·      Income verification

·      Fraud prevention checks

·      Right to Rent verification

 c.        As all utilities and bills are included within the rent, Morro applies an affordability threshold of 27x the monthly rent against gross annual income from employment. Alternative

d.        Please refer to Homeppl’s website and FAQs for further details on their referencing methodology and criteria.

a. Homeppl will carry out a Right to Rent check on our behalf to ensure that all prospective residents have the legal right to rent property in England.

b.        We are unable to enter into a tenancy agreement until Right to Rent checks have been successfully completed.

c.        For further information, please refer to the UK Government’s official guidance on Right to Rent checks.

a.        The standard damage deposit for the property is equivalent to five weeks’ rent, capped in accordance with the Tenant Fees Act 2019.

b.        Applicants who successfully meet Morro’s referencing and affordability criteria without the need for a guarantor or advanced payment will be eligible, at Morro’s discretion, to pay a reduced damage deposit of £500.

c.        Eligibility for the reduced damage deposit will be confirmed following completion of referencing and prior to contract issue.

a.        Applicants intending to rent as students must provide:

·      Valid evidence of current or upcoming enrolment at a recognised educational institution; and

·      Valid Right to Rent documentation.

b.        Students are not required to meet Morro’s standard affordability criteria and are not required to provide a guarantor.

c.        However, students will be required to pay the total sum of rent due for the full duration of the tenancy agreement, in accordance with the payment schedule set out in the contract.

d.        We are unable to enter into a tenancy agreement until proof of student status and Right to Rent checks have been successfully completed.

e.        Failure to provide the required documentation may result in delays or the inability to proceed with the tenancy.