UK Booking Terms and Conditions
Once you have expressed an interest in booking an apartment, we will email you requesting payment of a holding deposit.
The holding deposit is a fixed amount of £300, which will not exceed the equivalent of one week’s rent, in line with the Tenant Fees Act 2019.
The holding deposit is paid to reserve the apartment subject to contract, Right to Rent checks and satisfactory referencing.
Upon receipt of the holding deposit, we will cease marketing the apartment that has been reserved.
By paying the holding deposit, you confirm that:
You will provide accurate and complete information regarding your personal, credit and financial circumstances; and
You are agreeing, in principle, to enter into a tenancy, subject to contract and referencing checks.
By accepting the holding deposit, we agree, in principle, to enter into a tenancy with you, subject to contract, satisfactory referencing and Right to Rent checks.
The holding deposit is refundable by way of credit against your first rent payment that is due following completion of all checks and the signing of the tenancy agreement
The holding deposit will be non‑refundable in the following circumstances:
You fail the Right to Rent check;
You do not meet our referencing or affordability criteria;
You provide false, misleading or materially inaccurate information;
You withdraw from the process;
We take all reasonable steps to enter into the tenancy, but you fail to do so.
Where a holding deposit is retained, we will confirm the reason(s) for this decision in writing within 7 days.
We will consider applications on a case‑by‑case basis and may, at our discretion, make exceptions when supported by clear evidence of:
A material change to your financial circumstances that prevents you from proceeding (e.g. redundancy); or
Exceptional circumstances outside of your control that prevent you from taking up the tenancy within a reasonable period after the agreed move‑in date (e.g. government travel restrictions, transport strikes).
Any proposed move‑in date is provisional and subject to contract, Right to Rent checks and satisfactory referencing.
Prospective residents are strongly encouraged to view the apartment in person before paying a holding deposit.
Virtual viewings (video tours) are available on request and may be arranged prior to an in-person visit.
Where a prospective resident chooses to pay a holding deposit without having conducted an in-person viewing, they do so on the basis that they accept the property in its presented condition, as shown in marketing materials and/or virtual tour.
Morro accepts no liability for dissatisfaction arising from aspects of the property that would have been apparent upon an in-person viewing.
Paying a holding deposit without viewing does not alter the terms under which the holding deposit may be retained, as set out above.
Where a prospective resident wishes to withdraw from the process following a first in-person viewing after paying a holding deposit, this will be treated as a withdrawal and the holding deposit will not be refunded.
All prospective residents are required to complete a referencing assessment carried out by our third‑party provider, Homeppl.
Homeppl’s checks may include (but are not limited to):
Identity verification
Credit history and adverse credit checks
Income verification
Fraud prevention checks
Right to Rent verification
As all utilities and bills are included within the rent, Morro applies an affordability threshold of 27x the monthly rent against gross annual income from employment.
Please refer to Homeppl’s website and FAQs for further details on their referencing methodology and criteria.
Homeppl will carry out a Right to Rent check on our behalf to ensure that all prospective residents have the legal right to rent property in England.
We are unable to enter into a tenancy agreement until Right to Rent checks have been successfully completed.
For further information, please refer to the UK Government’s official guidance on Right to Rent checks.
The standard damage deposit for the property is equivalent to five weeks’ rent, capped in accordance with the Tenant Fees Act 2019.
Applicants who successfully meet Morro’s referencing and affordability criteria without the need for a guarantor or advanced payment will be eligible, at Morro’s discretion, to pay a reduced damage deposit of £500.
Eligibility for the reduced damage deposit will be confirmed following completion of referencing and prior to contract issue.
Student applicants must provide:
Valid evidence of current or upcoming enrolment at a recognised educational institution; and
Valid Right to Rent documentation.
Students are not required to meet Morro’s standard affordability criteria and are not required to provide a guarantor; they are however exempt from the Reduced damage deposit offer
We are unable to enter into a tenancy agreement until proof of student status and Right to Rent checks have been successfully completed.
Failure to provide the required documentation may result in delays or the inability to proceed with the tenancy.
Applicants who are not students but do not meet Morro’s standard affordability criteria may require a guarantor. A guarantor is typically a close friend or family member who is happy to become legally obligated to cover the rent if you cannot.
Guarantors are also required to complete a referencing assessment carried out by our third‑party provider, Homeppl.
Homeppl’s checks may include (but are not limited to):
Identity verification
Credit history and adverse credit checks
Income verification
Fraud prevention checks
As guaranteeing rent on behalf of someone else is a substantial financial commitment, Morro applies an affordability threshold of 42x the monthly rent against gross annual income from employment.
Please refer to Homeppl’s website and FAQs for further details on their referencing methodology and criteria.